Only Rs 2,500 more for free shipping!
At Rawana Roots, we are committed to delivering your order quickly, safely, and reliably across Sri Lanka.
All orders are processed within 24 hours (excluding Sundays and public holidays).
Orders placed after 6:00 PM will be processed on the next working day.
During peak periods, processing may take up to 48 hours.
We offer fast islandwide delivery:
Western Province: 1–2 working days
Other Areas: 2–4 working days
Remote Areas: 3–5 working days
Please note: Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
Standard Delivery: Rs. 350 islandwide
Free Delivery on orders above Rs. 10,000
Express Delivery (Colombo only): Rs. 600 (Same day / Next day)
We offer Cash on Delivery (COD) for your convenience.
COD Terms:
Pay only when you receive your order
Please ensure someone is available to accept the delivery
The courier will wait a limited time at the delivery location
Important:
Orders may be confirmed via phone or WhatsApp before dispatch
Repeated fake or unconfirmed COD orders may be restricted
We deliver islandwide across Sri Lanka.
For certain remote or restricted areas, advance payment may be required.
Once your order is shipped, you will receive a confirmation via SMS or WhatsApp.
Tracking details will be provided where available.
If a delivery attempt fails due to:
Incorrect address
Customer unavailability
No response
A re-delivery fee of Rs. 300 may apply.
If you receive a damaged or incorrect item:
Contact us within 24 hours of delivery
Provide photo or video evidence
We will arrange:
A free replacement, or
A refund (based on review)
Please check your package upon delivery
Claims cannot be accepted after 24 hours
Product results may vary from person to person
For any questions or support, contact us via:
WhatsApp / Phone
Social media pages
— 3 interest-free instalments